Help Centre
Live chat 24/7, email replies inside 4 hours, and a self-serve knowledge base covering deposits, KYC, bonuses and withdrawals.
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Get in touch
| Channel | Hours | Best for |
|---|---|---|
| Live chat | 24/7, English | Account, deposits, withdrawals |
| support@crazytower.app | Replies inside 4h | KYC documents, formal complaints |
| VIP Telegram (Floor 20+) | 24/7 | VIP-only requests |
| hello@crazytower.app | Business hours | Press, partnerships, marketing |
Common topics
Deposits
The minimum deposit is €10 on cards and PayID, €20 on bank transfer, and currency-equivalent in crypto. Deposits credit instantly except bank wires (1 to 3 business days). If your card is declined, contact your issuing bank first – gambling MCC blocking is the most common cause.
KYC verification
You can play and deposit without verifying. Verification is required before your first withdrawal. Upload a government photo ID, a proof of address dated within the last 90 days, and a selfie holding the ID. Most documents clear inside 4 hours.
Withdrawals
Crypto withdrawals process inside 60 minutes once KYC is approved. Card and bank withdrawals queue for the next batch – usually 2 to 5 business days to settle. The daily processing batch caps at €7,500 by default; higher VIP floors unlock larger limits.
Bonus issues
If a bonus did not credit, check the cashier opt-in checkbox and the minimum deposit threshold. Most missed bonuses come from small qualifying-deposit shortfalls. Live chat can re-trigger an eligible bonus inside the same session.
Self-exclusion and limits
Set deposit, loss, wager and session-time limits from your player dashboard. Self-exclusion runs from 24 hours to permanent. We honour exclusions across our network – once set, they cannot be reversed before the period ends.